FAQ's

For any further questions please contact us.

 

Shipping

 

How long will my parcel take to arrive?

Our aim is to get your parcel delivered to you as quickly as possible.

We use a combination of Australia Post or courier services via Interparcel, whichever is the most cost effective. 

You should expect to receive your parcel within 3 - 7 business days from dispatch notification dependant on your location. You will be provided with a tracking number.

Parcels will be dispatched within 1-3 business days of your order confirmation.

Payment 

Do you offer Afterpay?

Yes we do.

Please see full terms of service here 

Do you offer zipPay?

Yes we do.

Please see full terms of service here 

 

What forms of payment do you accept?

  • We accept Visa, MasterCard and American Express via credit card option.
  • We also accept Afterpayand zipPay.

 

Refunds

Do you offer refunds?

Yes we do.

For change of mind

  • We offer a refund within 14 days of purchase.
  • Items must be returned in original condition
  • Initial postage will not be refunded 
  • You are liable for the cost of postage to return the item

For Faulty Items

  • Please email info@naturalminded.com.au or call on 0447777682 to advise of your need to return an item.
  • We will discuss return options available to best suit you.  

Returns need to be posted to:

Natural Minded
c/- 22 Spitfire Place
Rutherford NSW 2320

Please see full Returns Policy here